Code of business ethics

Our Mission

Our mission expresses why we exist, what we add to the changing world, and how we make it a better place. It expresses who we are and what we aspire to be. It gives us direction and purpose. 

Our purpose is to create brighter lives for people today and generations to come in a (more) sustainable world.

We connect our unique competences and experiences in procurement and sustainability to create approaches and support organizations to contribute to a more sustainable world. 

We work together to make our mission a reality. We seek to make a positive difference. Everything we do is intended to enhance people’s individual and collective quality of life.

 

We think and act long-term. We look to create approaches that last and that support organizations to contribute to a better future for people, today and tomorrow. Our commitment to sustainability is at the heart of everything we do.

 

Based on our competencies & experience and together with business partners and other stakeholders, we support organizations to contribute to shape a more sustainable world.

Our Core Value

Our mission is supported by our core value that everything we do should contribute to a more sustainable world. To us, achieving sustainability means simultaneously pursuing economic performance, environmental quality and social responsibility: in other words creating value on the three dimensions of People, Planet and Profit.

We treat our people (and the people upon whose lives we have an influence) with respect. We ensure that we attract and retain talent from a wide variety of backgrounds (in gender and nationality for example) to drive diversity of thoughts and styles. We believe that caring for the planet is a moral obligation that, at the same time, provides unique business opportunities and success not only for ourselves but for society at large. We earn sustainable financial results that enable profitable growth for our company today and in the future and address the interests of our shareholders. Our commitment to our value of sustainability in all aspects is unwavering.

This value guides us in all our actions and also forms the basis for our Code of Business Conduct. Please also refer to our ethical dilemma Self-Test attached in Annex I to this Code.

The MSW Company Code of Business Conduct:

The business principles of the MSW Company Code of Business Conduct are structured along the three sustainability dimensions of People, Planet and Profit.

People: the human dimension

Respect for people, recognition of their fundamental rights and a belief in the power of their diversity are key principles underlying MSW Company’s activities. This translates into a culture that is based on openness, fairness and trust and is aimed at promoting personal growth and integrating different views. It also translates into a top priority for safety and health. And in the broader context of our business activities, it means that we acknowledge and respect fundamental human rights as defined by the United Nations.

Business Principles in this dimension:

1. Diversity and Non-discrimination

Respect for people, recognition of their fundamental rights and a belief in the power of their diversity are key principles underlying MSW Company’s activities. This translates into a culture that is based on openness, fairness and trust and is aimed at promoting personal growth and integrating different views. It also translates into a top priority for safety and health. And in the broader context of our business activities, it means that we acknowledge and respect fundamental human rights as defined by the United Nations.

2. Non-discrimination

We do not tolerate any signs of discrimination at the workplace regarding race, ethnic background, nationality, age, religion, gender, gender identity, sexual orientation, disability or any other legally protected status.

3. Health and Safety

We aim to create an incident- and injury-free work environment and to prevent the occurrence of occupational illness and health problems associated with our activities. At all levels, we expect our employees to play an active role in identifying and rectifying unsafe situations.

4. Protection of personal information

We respect the privacy of our employees and those of our business partners, and we store and use personal data in accordance with good practices with regard to privacy protection.

5. Forced labor and child labor

We do not use forced labor or child labor, or demand that our employees work excessive hours. In cases where employees are asked to work overtime, their extra work is compensated in line with local legislation.

We operate under the policies that:

  • Promote a workplace free of discrimination and harassment;
  • Prohibit child labor, forced labor and human trafficking;
  • Provide fair and equitable wages, benefits and other conditions of employment in accordance with local laws;
  • Provide humane and safe working conditions;
  • Recognize employees’ right to freedom of association and collective bargaining.

We expect our partners and clients to uphold these principles as well as mentioned in our general terms and conditions.

Planet: the environmental dimension

At MSW Company, we are aware of our responsibility for the environment, and we are convinced of the importance of sustainable entrepreneurship and good corporate citizenship. This means that we strive to conduct our activities in a way that meets today’s needs without compromising the ability of future generations to meet their needs.

Business Principles in this dimension:

1. Waste reduction

We are preventing pollution and reducing consumption of resources through waste management strategies that promote waste minimisation re-use, recovery and recycling, as appropriate.

2. Energy efficiency

We incorporate energy efficiency measures into the firm’s facilities and promoting efficient energy use in all areas of business activity.

3. Business travel

We promotie and continuing to invest in technologies that provide alternatives to business travel.
When business travel is required, we select an environmentally friendly travel plan (including the use of public transport) that is aligned with the business needs.

Profit: the economic dimension

At MSW Company, we seek to achieve long-term profitability and to contribute to the success of our customers and other stakeholders by entering into partnerships with them and jointly creating sustainable value. All these partnerships are based on free, fair, transparent, ethical and legally compliant business practices, on which we seek to maintain a constructive dialogue with the community.

Business Principles in this dimension:

1. Business integrity

We conduct our business honestly, transparently and ethically. We refrain from any arrangement or transaction that is suspected to be used for illegal business practices or other violations of law.

2. Free and fair competition

We value free and fair competition in all countries of the world.

3. Corruption and bribery

We refrain from any form of corruption and bribery including extortion and active or passive bribery. We do not give or accept any gift or favor that could compromise or raise doubts about the neutrality of the decisions made by our people or our business partners. We ensure that any commission payment, agent fee, etc., is based on a real, legitimate, documented service.

We expect our partners and clients to uphold these principles as well as mentioned in our general terms and conditions.

4. Fraud

You should never compromise honesty and integrity by committing fraud. You commit fraud when you intentionally conceal, alter, falsify or omit information for your benefit or the benefit of others.

5. Conflict of interest

Our employees avoid any conflict of interest between the company’s interests and their private interests; and avoid any behavior that could raise doubts about their integrity or the integrity of the company. 

6. Confidentiality

Our employees take good care of company property, including protecting the confidential information of our company and our business partners. During your business relationship with MSW Company, you may acquire confidential information about MSW Company, our employees, our partners, our customers or third parties. You should always assume that company information is confidential or competitively sensitive unless you have been given clearance by the management to share that information with anyone. Always take reasonable and necessary precautions to protect the confidential information.

We should treat all those in the marketplace with whom we come into contact with fairness and integrity. This includes our customers, our partners, the communities we serve as well as our competitors. We have the obligation to comply with all applicable laws wherever we do business.

Annex 1 – Self Test

When in doubt as to how to (re)act, you can use this exemplary Ethical Dilemma Self-Test.

How?

Walk yourself and your situation/dilemma through the question below to see if it clarifies the matter. If you remain in doubt, do not hesitate to discuss the matter with a colleague or your direct manager (if possible) or by contacting the IndependentTrusted Person.

Best-self test

Does this action represent my ‘best self’? Does it reflect the kind of person I want to be?

Consequences test

Will this action have negative consequences – hurt someone else, MSW Company or myself – that I will come to regret?

Conscience test

Does this action go against what my conscience tells me is right? If I do this, will I feel guilty or lose self-respect? 

Parent/family/colleagues test

If I were to ask my parents, family, colleagues or any other people I respect, would they approve of me doing this?

Internet test

Would I want to this to be made public through social media channels such as Facebook, YouTube, Twitter, texting etc. and shared with my friends, family, colleagues or employer?

Golden rule (reversibility) test

Would I want someone to do this to me?

Whom to contact?

If you have a concern about what is proper conduct for yourself or anyone else in a specific situation, or if you want to report irregularities, you should contact your direct manager.